![]() Before we used HubSpot, we used a variety of different products that would help us on some of our social media. I am the president, and I give HubSpot a five. sales or support or no brainers like this that force you to question Hubspot's services.īrent: Hi, my name is Brent. you ever corresponded with any business via a personalised email address? Whether I'm communicating with the local mechanic or Apple, I never email You engage with a shared mailbox e.g. or - rather, Hubspot requires users to send from their individual email (e.g. The nail in the coffin for our business was when we tried to setup automated email sequences (a 101), but learnt that you cannot enrol contacts into these processes when sending emails 'from' the shared/team/company email (e.g. The tech supports can only try to provide convoluted/half baked work around solutions but often these result in additional implications and barriers downstream. Credit to them, their support function does try to help but they are severally handcuffed by the limitations imposed by backend engineers and software architects. ![]() Everything (I cannot iterate this enough, literally everything) you would logically expect the software to support or enable isn't available. automated follow-up emails to stay front of mind with prospects) - it's at this point you upgrade to the costly Professional package because the business case stacks up, right? As I am looking to take on employees within the next year, these new team members will be able to learn about exiting customers / clients through the information stored in Hubspot.Ĭons: As your business grows you naturally seek out greater efficiencies achieved through CRM automation services (e.g. Hubspot has also been updated to comply with GDPR standards.Ī key positive for Hubspot for me is the knowledge that my collected data will stay in Hubspot for as long as I keep the software. This feature is wonderful for all team members to see emails both incoming and outgoing from customers / clients and is a life saver for looking back over email / telephone communications say if a team member is off ill and their client needs looking after for a few days. Although this isn't something I use currently, it is something I have used in the past. Hubspot also has the ability to have multiple team members within one account. This makes it easy to look back over whenever I need to and keep up to date with what's going on. Hubspot gives me the ability to store all my clients details, their company details and all my communication with them in one bit of software. Pros: This software has made my life so much easier! With automatic email logging and the ability to make notes, log phone calls and other important documents, Hubspot keeps all of my important information in one place. I would greatly appreciate the ability to give Starter licenses to some of my free users, to give them a little more functionality, however, I am only allowed to purchase more Pro licenses, which I can't afford. One last frustration is the inability to have multiple users on different tiers within the same Hub. That being said, I am grateful that calculated fields are now a Professional rather than a higher Enterprise feature. Clearly I understand that you get what you pay for, but given that these are all indispensable functions of a CRM, it seems to render the 'Starter' tier entirely useless, forcing you to pay the higher price. These include but are not limited to calculated fields, multiple currencies, lead rotation automation and A|B testing on emails. There are also a number of fundamental functions that require the Professional tier license to access. run workflow x days before y date), whereas Company and Deal based workflows do not. For example, a lot of the workflow functionality differs depending on the object type in use contact based workflows allow you to use future dates as a trigger (e.g. It is obvious that the entire system architecture has been built around the contact record object type, with several frustrating quirks arising as a result. Sadly HubSpot CRM is yet to completely separate itself from its past as solely a marketing automation tool. Cons: Some aspects of the software are a little incomplete and/or suffer from inexplicable lacks of functionality. ![]()
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